What is Fiverr?
Fiverr is an online based marketplace where freelancers and service seekers (buyers and sellers) meet. The platform exists on the www.fiverr.com website and in the form of an app through which users (both freelancers and clients) log in, to either provide or outsource services. Fiverr was created in 2010 by Shai Wininger and Micha Kaufman. Its headquarters is based in Telaviv, Israel but all its engagements with clients and freelancers are based online. Today Fiverr is ranked as one of the largest and most popular freelancing sites in the world. The marketplace hosts millions of freelancers who provide different digital services. It also serves a similarly large number of clients who outsource services from the platform around the clock. Fiverr is accessible to people from all over the world and it is available in 5 languages (English, Dutch, Spanish, Portuguese and French)
Who can use Fiverr
Fiverr.com appeals to two types of users; freelancers who have digital skills or services to sell and clients who need these services. The clients can be small businesses that do not have big budgets to hire in-house professionals or individuals trying to start a business. Other types of clients include musicians who need album covers, novelists, students and professionals in different fields. In a nutshell, anyone who has a legally acceptable service to offer or individuals and businesses looking for freelancers can use Fiverr.
As an online-based market, Fiverr.com allows freelancers and clients to exchange services which can be traded in an online space. Each service delivered is known as a ‘gig’ in the Fiverr world. The services are divided into 8 categories, which include; writing and translation, graphic and design, video and animation, programming and tech, lifestyle, music and audio, digital marketing and business. Each of these categories is further divided into sub-categories which capture various services that fall under each. For instance, graphic and design is further divided into over 20 specific gigs such as logo design, T-shirts, Photoshop, illustration and banner ads among others. In a nutshell, Fiverr allows the exchange of a wide array of services most of which are created using digital tools (computers and special software) and delivered online.
How it works
a)For freelancers Account creation
The first step in becoming a seller (as freelancers are popularly referred) on Fiverr, entails creating an account. The account creation process is quite simple. All you need to do is enter your email address or sign up with Google or Facebook. You will then upload a cover photo or a profile picture just to give the clients an idea of who they will be working with, in case they decide to work with you.
It is important to note that Fiverr has advanced over the years and the platform allows a group or team of freelancers to create a ‘business account’. They can then take up multiple or bulky projects and work together to improve their earnings and ratings.
Once you’ve created an account, you become a seller and this is why you need to describe what you’re selling. Some freelancers will use catchy writing to describe their skills and offers while others go an extra mile to upload video presentations. Uploading work samples to create a portfolio is also recommended. Whichever method one chooses, the end goal is to attract as many clients as possible.
Initially, the minimum price for each gig was $5. However, after years of service delivery and backlash from the public, the platform allowed freelancers to increase their prices. As a freelancer, you can go as high as $945 but there is a catch. A beginner cannot charge high prices but highly ranked sellers can increase their prices over time. If you’re just starting out, lower prices will help you attract more customers who are working with limited budgets.
Once your profile and prices are up, Fiverr.com will show your account to potential customers seeking your services. If you manage to secure a client, you will work on the Fiverr dashboard and deliver services within a specified amount of time. The clients can define their deadlines or you could negotiate on reasonable time frames.
Ratings and ranking
Upon delivering a gig, clients have an opportunity to rate your work. The ratings and reviews will then appear on your profile and they will act as a guide to other interested customers. Fiverr will also use these ratings to rank your account. There are 4 levels/ranks which include; beginner, 1st level seller, 2nd level seller and top rated seller. The higher your rank the more you can charge. In addition, highly ranked accounts or profiles are given prominence at the top of a list when a customer searches for service providers in a particular field.
Lastly, when freelancers deliver services, clients make payments to Fiverr. The platform’s finance team then transfers these funds to freelancers’ accounts, Freelancers can withdraw their funds through their bank accounts, PayPal or transfer them to their Fiverr.com Debit account. The platform allows payments in 7 currencies recognized in different continents.
b) For Clients
For a client to outsource services conveniently, they need to create a Fiverr.com account just like freelancers. Through the account, they can go through freelancers’ profiles, make orders, communicate with service providers, contact support and make payments.
Identifying a service provider
On the Fiverr homepage, clients will find a list of services offered. Once they click on any of the services, they’ll be able to view a more elaborate list of gigs in that category. They can then pick a specific gig and Fiverr.com will show reveal a long list of freelancers, their ratings, ranks and prices, Clients can view several profiles and judge each freelancer according to their descriptions or video presentations.
Ordering for services
Once a client identifies the perfect freelancer, they can order whichever service they want. They will not be charged for making an order but once the work has been delivered to their dashboard, Fiverr expects them to submit payments
Approving and making Payments
When clients receive the gigs they ordered, they’re expected to go through the delivered work and decide whether it’s worth paying for. If they approve the work, they’re expected to remit their payments to Fiverr and submit a review and a rating for the seller.
If a client is not satisfied with the services delivered, they can contact the Fiverr.com dispute department and report their cases. Similarly, freelancers dealing with unscrupulous clients who refuse to remit payments can also reach out to the dispute department. The dispute resolution platform helps resolve such conflicts and if need be, penalize or ban offenders who violate outlined policies.
Fiverr.com is an online marketplace where sellers and buyers exchange digital services.
-The platform has experienced unrivaled growth over the past 9 years and it continues to attract freelancers and businesses from all over the world.
-Users can trade in seven different currencies and the platform is available in 5 languages.
-For users to start using the market, all they need is a free Fiverr account.
-Overall, Fiverr has created multiple job opportunities especially for you people with digital skills. it has also enabled businesses to outsource services which would traditionally cost more. Getting a book cover or an animated ad is way faster and affordable, thanks to fiverr.com.